FREQUENTLY ASKED QUESTIONS
Is a certain product in stock?
Many items are in stock and will ship out same or next business day. If an item is not is stock, you will be notified within 24-48 hours of your order date with a lead time to ship.
I can't find a product online, do you have it?
YES! We carry ALL Simpson Strong Tie fasteners. If you can't find one listed online please contact customer service (440) 255-8855 X 13 to check availability.
How soon will my product arrive at my door?
We ship FAST! We can get product to most anywhere in the lower 48 states with 1-4 business days by UPS Ground. If you need expedited shipping, simply choose that option in the drop down box in the shopping cart.
What is the cut off time for expedited shipping?
We try to ship every order the same day it is ordered and expedited order are bumped to the front of the line to ship out. However, sometimes orders arrive to late and can't be shipped same day. Order early!
Are there any coupon codes available?
We try to put the best possible product pricing out on the website for immediate purchase. Therefore, we rarely offer coupon codes. However, follow us on Twitter for any coupon codes.