By standard mail:
Sawmill Building Systems, Inc.
8634 Station Street
Mentor, Ohio 44060By phone:
440-255-8855 (7:30 a.m. and 4:30 p.m. EST)By fax:
440-255-0997 (anytime)By Email:email@example.com
Some products have lead times from Simpson Strong Tie.
**Please note: most products are in stock, however if you have any questions.....please call our home office and ask about availability!
***Please remember, UPS Shipping days are calculated from the SHIP DATE and not always your ORDER DATE. Most orders ship same or next day. If you have questions about ship date or stock availability, please feel free to contact our home office for more information.
IMPORTANT SHIPPING INFORMATION
SHIPPING NOTICE #1: SIMPSON STRONG TIE Orders over 150 LBS will default to $0 shipping if you select regular UPS Ground due to UPS not shipping over 150 LBS. PLEASE SELECT THE "UPS GROUND FREIGHT" SHIPPING CHARGE FOR APPROPRIATE SHIPPING COSTS FOR YOUR ORDER. If you do not select "UPS GROUND FREIGHT" for $98.00 charge, your credit card will be charged this amount for your order.
SHIPPING NOTICE #2: If you choose a shipping method that is not applicable to your area and check out with $0 shipping. Your credit card will be charged the appropriate amount to ship your order.
SHIPPING NOTICE #3: FastenersOnly reserves the right to ship an order by any means applicable to insure an order arrives within the allotted time frame specified by the customers shipping selection. Example: If your destination is a 1 Day transit with ground shipping and you choose 2nd Day Air, your order will arrive within the allotted time frame of 2 days and be shipped ground. Credit will NOT be given on any shipping charges, we strive to ship orders as soon as possible to keep all our customers 100% satisfied.
SHIPPING NOTICE #4: NO DELIVERIES ON SATURDAY!!! *If you need a delivery on Saturday, please contact our office.
SHIPPING NOTICE #5: Any shipment that is refused on delivery will be charged 35% restock fee plus applicable shipping charges to and from its destination.
SHIPPING NOTICE #6: FREE Ground Shipping does not apply to HI, AK and Canadian customers. Please contact our home office for applicable shipping charges to those locations. *FastenersOnly doesn't offer FREE Shipping*
SHIPPING NOTICE #7: This notice is regarding any claims of missing product in packaging. All packages are weighed and double checked against the weight of each product. UPS also reweighs each package at shipment confirming our product/package weight. If your package weight matches your product weight we will NOT send out replacement product. All claims must be made within 5 days of order receipt.
SHIPPING NOTICE #8: All orders are shipped by carriers without a signature required. Once the shipping company drops your order at your specified location and provides us PROOF OF DELIVERY the package is your responsibility. Please be advised that by checking the terms and conditions box at check out you comply with this requirement.
SHIPPING NOTICE #9: All Paypal order over $250.00 will be shipped SIGNATURE REQUIRED per Paypal's terms and conditions.
REFUND, RETURNS & CANCELLATION POLICIES
All returned goods must be returned within 30 days of original purchase date.
CONNECTORS: 35% Restocking Charge.
ANCHOR/FASTENER PRODUCTS: 35% Restocking Charge.
NOTE TO CUSTOMERS: You are responsible for returning product as well as any freight arrangements and/or costs associated with the return. Please include your reference return goods authorization (RGA) number with the product you are returning. **PRODUCTS MUST HAVE A RGA # AND WILL NOT BE ACCEPTED WITHOUT ONE** The following apply with all returns: 1. Your credit will reflect a 35% restocking charge. 2. No credit will be given for damaged goods. 3. No credit will be given for galvanized products with red or white rust. 4. No credit will be given for obsolete, special (x version modified connectors) or non-inventory items.
FastenersOnly will process your return within 30 days of the date your product is received back. If non-acceptable product is returned, FastenersOnly will notify you before destroying the product or returning it to you at your cost. All RGA's expire 30 days from the published date and will not be accepted there after.
There will be a 25% cancellation fee for packaged non-shipped orders.
There will be a 5% cancellation fee for all non-packaged, non-shipped orders.
Terms and Conditions Acceptance:
You must check the Terms and Conditions acceptance box prior to check out.
100% SATISFACTION GUARANTEE
Customers may return an order for 100% credit if an error has been made by FastenersOnly or Simpson Strong Tie in filling their order. Simply contact customer service to receive a 100% Satisfaction Guarantee form and submit your claim within 10 days from receipt of the form. Your claim will be reviewed and returned within 5 days of receipt with a final decision. If your claim is valid, you will receive a Return Good Authorization (RGA) number to return your order for 100% credit including original shipping charges. If your claim is denied, you will receive a Return Goods Authorization (RGA) number to return your order less 35% restocking fees.
Please do not submit a form with the following claims:
1. I ordered the incorrect product.
2. I ordered the incorrect quantity for my project.
3. My engineer/architect/project manager/husband gave me the incorrect product number.
4. My order arrive later than I had anticipated, I had to get the product locally. (UPS Ground can be 1-5 Days, pending your location)
5. I sent an email to cancel my order but it had shipped already.
Note: FastenersOnly.com extends exceptional customer service to all its customers and expects the same professional courtesy from our customers in return. Please take your time ordering the correct products and quantities and we will fill and ship your order promptly.
Products on this website are designed and manufactured By Simpson Strong-Tie Co., Inc. for the specific purposes shown, and should not be used with other connectors not approved by a qualified designer. Modifications to products or changes in installation procedures should only be made by a qualified designer. The performance of such modified products or altered installation procedures is the sole responsibility of the designer.
Customers or designers modifying products or installation procedures, or designing non-catalog products for fabrication through FastenersOnly and by Simpson Strong-Tie Co., Inc. shall, regardless of specific instructions to the user, indemnify, defend, and hold harmless Sawmill Building Systems, Inc., FastenersOnly and Simpson Strong-Tie Co., Inc. for any and all claimed loss or damage occasioned in whole or in part by non-catalog or modified products.
NON-CATALOG and MODIFIED PRODUCTS
Consult Simpson Strong-Tie Co., Inc. for applications for which there is no catalog product, or for connectors for use in hostile environments, with excessive wood shrinkage, or with abnormal loading or erection requirements.
Non-catalog products must be designed by the customer and will be fabricated by Simpson Strong-Tie in accordance with customer specifications.
FastenersOnly and Simpson Strong-Tie cannot and does not make any representations regarding the suitability of use or load-carrying capacities of non-catalog products. FastenersOnly and Simpson Strong-Tie provides no warranty, express or implied, on non-catalog products. F.O.B. Shipping Point unless otherwise specified.
FREQUENTLY ASKED QUESTIONS
Please direct all questions to our home office...
All website transactions will be subject to the terms and conditions contained herein. The parties acknowledge that no writing shall be required in order to make their electronic transactions legally binding, notwithstanding any contrary requirement in the law. As necessary, the parties will adopt as its signature an electronic identification to be affixed to or contained in each Document transmitted by the party. The parties will implement reasonable security procedures to ensure authorized transmissions and to protect business records and data from improper access. By performing such transactions in the forgoing manner, the parties agree that no signature will be required in order to have a legally enforceable electronic commerce transaction, which will honored to the fullest extent under law. The parties agree not to contest the validity or enforce-ability of Signed Documents under the provisions of any applicable laws, including any Statute of Frauds statutes, relating to whether certain agreements be in writing and signed by a party in order to be bound. Any such Signed Documents, if introduced as evidence in any legal or administrative proceeding, will be admissible as evidence to the same extent as business records, which originate and are maintained in documentary form. The provisions under this Electronic Commerce paragraph will be in addition to any other agreements entered into between FastenersOnly and Purchaser concerning electronic data interchange.